5 Easy Steps to Enhancing Your Security Guard Service
What we have discovered is that almost all security guard companies are capable of providing the support that property supervisors want, but also often do not due to a lack of ongoing quality management processes.
Safety guard companies are unlike any seller that a property manager usually hires. If you hire a painter, you can see whether or not they do their tasks by looking at the walls. However, when you hire a security guard business, how often can you determine if the guard organization is performing their job including running background checks and drug screenings, providing good training to your guards, and efficiently tracking and supervising your defenses. In most instances they likely are, but it is important to implement a method of verification and quality management to ensure that issues associated with the deficiency of performing these tasks do not start to happen.
In this guide we’ll talk five (5) simple actions to enhancing your security guard service and attaining what you imagine as your perfect retail security London.
Display Your Guards Qualifications
In many states, guards have been mandated to have a predetermined amount of training before they can start working as security guards. If your condition is one of these states, ensure that your security guard organization is compliant.
If you are in a country where there are no state requirements for guard certification, then inquire into the type of training that’s being supplied by your security provider and ask yourself does it look decent.
It is also the security guard firm performing history and drug screenings on all of your defenses BEFORE they send them to your own property? If they’re, they should be providing you with verifications. If not, why?
Another excellent way to display if the guard is a fantastic fit for your house is to perform a brief”interview” to get a sense of the guard and to explain your expectations. This first conversation will tell you a lot on what to expect from that guard and it gives you an opportunity to ask a different guard if you feel that it is essential.
Evaluate Guard Training
Although most security guard companies have a very comprehensive orientation that introduces every guard to the business itself, in many circumstances the guard’s orientation to his delegated land isn’t quite as complete. We predict the orientation to the delegated land”Site Specific Training”. Learn What your website specific training looks like:
• Does it happen at your premises?
• Just how long is each new officer educated?
• Just how long does the security firm double bank? (Double banks is the process of having a seasoned guard working at the same time as the new guard.)
• How thoroughly are your article requests explained?
Determine the answer to every one of the questions and make sure that they match what you feel is sufficient. You should even think about sitting in on your security guard business’s orientation and also your website specific training to acquire an understanding of what goes into preparing a guard to operate at your premises.
Guard supervision is one of the more important factors of good security guard support. When security companies provide poor supervision, there isn’t enough emphasis placed on preventing mistakes, problems, and complaints. Deficiency of supervision also removes the chance for the guard to understand and better understand their duties. If the guards are not being supervised, they start to feel that their work isn’t important and they start to see themselves as less of a region of the security group. When guards do not feel as part of your group it typically contributes to unacceptable practices such as unprofessional behavior, tardiness, and even theft.
Based on the arrangement of your contract, on-site supervisors may not be included. If your contract does not demand on-site supervision, how does your security guard firm remotely oversee its defenses? Outside of the normal security firm field supervisor spot checks, the two methods of remote supervision that prove most successful are: Officer Check-Ins
If your guards must produce rounds of your premises, then a method for tracking them while on duty is indispensable. Officer Tour Tracking Systems offer a remote way of tracking the guards while they’re in your premises. These tracking systems allow the security guard business to track the log and time the activity of these guards while they’re making rounds to several areas in your premises. Most Officer Tour Tracking Systems can create reports that empower the security guard firm to quickly acquire an understanding of if the guard is making rounds. The property manager also needs to be given with an abridged version of these reports. Manufacturers of such systems include Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we have discovered that using a method for guards to check in regularly with the security guard provider provides a way of making sure that each guard is safe and alert. Using guards check-in regularly with the security guard business, at least each 30 minutes, guards feel that their security is important and that being awake and alert is an significant part their job.
Expand Your Guards
After hours inspections of your defenses are always good ways of finding out exactly what is happening with your security while you are not there. Through these inspections, make sure that you ask your security guards questions regarding their duties and responsibilities to ensure that they understand their tasks. In reality, we suggest getting your security guards audited regularly, formally (i.e. post review ) and informally (i.e. secret shopped) with a certified security adviser as part of your ongoing security program.
Businesses like Asymmetric Strategies offer a free service aimed at doing exactly that. Remember, when choosing a security adviser be confident that the adviser isn’t really a security guard business. If that’s the case, your audit is guaranteed to develop issues with your current security guard business.